Terms and Conditions Page
The contract will not be filed, will be concluded in electronic form only, will not be retrievable at a later date and will not refer to a code of conduct.
Details of the service provider
The name of the service provider is SQUARE COFFEE Kft.
The service provider’s registered office (and place of complaint handling) is: 2890 Tata, 460/268.
Electronic mail address: info@squarecoffee.com
VAT number: 25816101211
Basic provisions
2.1 The Service Provider, who operates the webshop, sells the products. The User is any natural or legal person who has an account registered on the webshop and/or places an order on the webshop and purchases products.
2.1 The Service Provider, who operates the webshop, sells the products. The User is any natural or legal person who has an account registered on the webshop and/or places an order on the webshop and purchases products.
2.2 Hungarian law shall govern the issues not regulated in these Rules and the interpretation of these Rules, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), as well as the detailed rules of contracts between consumers and businesses (Elker. tv.), and the detailed rules of contracts between consumers and businesses (Elker. tv.), as amended by Government Decree 45/2014 (26.II. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.
2.3 These Regulations are valid from 01.04.2022 until their revocation.
2.4. If the User does not accept the Terms and Conditions, he/she is not entitled to view the content of the website.
2.5 The Service Provider reserves all rights in and to the website, any part of the website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.
2.6 The Service Provider declares that the products sold in the webshop are its own property, that it has a stock of them, but that it does not manufacture them. The Service Provider sells in the capacity of a reseller.
Registration
It is possible to shop on the site without registering. However, for the delivery and contact regarding the purchase, the Service Provider needs the following data: name, delivery address (billing address), telephone number, email address.
How to order
The User can add the products to the shopping list by clicking on the “Add to cart” button. This does not imply any obligation to purchase or automatic recording and transmission of the order. You can then click on the “Add to basket” link in the top right-hand corner of the page to view the selected products and finalise your purchase. You can also remove the products from your basket, view the total amount of your invoice and the delivery cost. Here you can also check the correctness of your order, in particular the prices and quantities, which you can modify or correct if you wish.
4.1.
The prices are the list prices valid at the time of ordering, which are shown next to the products in the online shop. The prices are gross prices, but do not include delivery costs. The delivery cost is indicated during the checkout process before finalising the order and is also indicated in the payment and delivery information.
In the event of an error or omission in the products or prices in the online store, the Service Provider reserves the right to correct it. In such a case, the User will be informed of the new data immediately after the error has been detected or amended. The customer may then confirm the order once again or either party may withdraw from the contract.
4.2. Discounts, coupons, gift vouchers
Coupons provide a discount that can be used to reduce the amount of the purchase. Coupons and gift vouchers are used by entering the coupon code in the coupon field on the shopping cart page and then clicking on the “Apply coupon” button to automatically deduct the value of the coupon from the total amount. Once the order has been finalised, it is not possible to offset the discount afterwards. Coupons and vouchers cannot be redeemed for cash, partial redemption is not possible and any unused amount will be lost.
4.3. Sending the order
After providing the data, the User sends his order, but before that he can check the data provided, or send a comment with his order, or send us an e-mail with any other request related to the order. The User acknowledges that he/she will be obliged to pay at the same time as placing the order.
The User will receive an e-mail confirmation after sending the order. If the confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the User’s order has been sent, the User shall be released from the obligation to make an offer or to enter into a contract. However, the Service Provider shall not be held liable if the e-mail is not received due to a reason(s) attributable to the User, such as an incorrect e-mail address, saturated storage space on the receiving end, etc.
The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation referred to in the previous point.
4.4. Processing of orders
Orders are processed between 9 am and 5 pm on working days. It is possible to place an order outside the time indicated as the time of order processing. If an order is received after working hours, it will be processed on the next working day.
4.5. Confirmation
After placing the order, the User will receive an automatic e-mail confirming the receipt of the order. In accordance with the legislation in force, if the confirmation e-mail is not received within 48 hours, the User is released from any obligation to make an offer or to enter into a contract.
Until the order has been completed, it is possible to cancel the order by electronic means. Once the order has been processed, the Customer will receive an e-mail notification of the processing of the order, after which the order can only be cancelled or subsequently modified in writing by sending an e-mail to info@squarecoffee.hu.
4.6. Payment terms
The following payment methods are available in our webshop:
– cash on delivery
– direct bank transfer
– direct payment by credit card via SimplePay
I acknowledge that the following personal data stored by the data controller SQUARE COFFEE Korlátolt Felelősségű Társaság (2890 Tata, 460/268.) in the user database of https://squarecoffee.com/ will be transferred to OTP Mobil Kft. as data processor. The following data are transferred by the data controller. The nature and purpose of the data processing activities carried out by the data processor can be found in the SimplePay Data Processing Notice at the following link: http://simplepay.hu/vasarlo-aff
4.7.
In the case of a purchase, the Service Provider issues an e-invoice to its Customers, the fact of which is accepted by the Customer by sending the order.
4.8. Transport
Delivery is handled by Webshippy.
Delivery is free of charge for orders exceeding HUF 15,000.00. The Service Provider shall charge a delivery fee if the total value of the order does not exceed HUF 15,000.00, the gross amount of the delivery fee shall be HUF 1,500.00.
The Service Provider will deliver the products to the courier service as soon as possible after payment, and will inform the User of any delayed delivery by separate email.
Return of the product
The Service Provider will only accept the return of the product in its original condition and packaging, in a qualitative and quantitative state, without any defects.
The conditions of withdrawal are regulated by the Government Decree No. 45/2014 (26.II.) on distance contracts. According to the law, the right of withdrawal is effective from the day of receipt of the product. The buyer may withdraw from the purchase within 14 days of receipt of the goods. The right of withdrawal may be exercised without giving reasons.
If the User wishes to exercise his/her right of withdrawal, he/she must fill in and send the declaration (by post or electronic mail) to:
2890 Tata, 460/268.
E-mail: info@squarecoffee.com
The burden of proof that the User has exercised the right of withdrawal and termination set out in Article 20 of Government Decree No. 45/2014 (26.II.) in accordance with the provisions of the Decree is on the User.
The Service Provider shall reimburse all payments made by the User within 14 days of receipt of the notice of cancellation, including the transport costs (not the return costs), except for any additional costs incurred due to the fact that the User has chosen a transport mode other than the cheapest usual transport mode offered by the Service Provider. Repayment shall be made by bank transfer, subject to the agreement of the customer. If the Service Provider is not authorised to do so, the refund shall be made by the same method of payment used by the Customer. The User shall not be charged any additional costs as a result of using this payment method.
The refund may be withheld until the Supplier receives the product back.
The User shall return or hand over the product without undue delay, but no later than 14 days after the date of the notice of withdrawal. The time limit shall be deemed to have been observed if the product is sent before the expiry of the 14-day time limit. The direct cost of returning the product shall be borne by the User.
The Customer shall only be liable for depreciation of the product if it is due to use beyond the use necessary to determine the nature, characteristics and functioning of the product. The right of withdrawal may not be exercised if the product is not supplied with all its accessories.
If the product is found to be damaged when it is opened in the presence of the person who delivered it (courier) and the damage occurred before the goods were taken over, the Service Provider shall ensure the return of the product and the cancellation of the sale immediately. Damage of any kind, lack of content must be included in the report of facts between the consignee and the consignee at the time of delivery of the consignment! The Service Provider cannot be held liable for any subsequent lack of content or damage!
Consumer complaint, referral to a conciliation body
6.1 After sending the order, the User is entitled to cancel the order electronically until its confirmation by the Service Provider. After the confirmation by the Service Provider, the User is entitled to cancel the order only upon compensation for the damage incurred by the Service Provider.
The User is obliged to inspect the parcel upon delivery or acceptance and, in the event of any damage to the product or packaging, to request a report to be made, and in the event of damage, the User is not obliged to accept the parcel.
Should the User have any complaints during the ordering process or after delivery, the User shall be entitled to lodge a complaint. The Service Provider shall accept any complaints regarding the delivery made by the Service Provider within 48 hours after the date of delivery.
The complaint may be sent by e-mail to the Service Provider’s e-mail address or by post to the address: 6300 Kalocsa, Tomori P. u. 13/A Fsz 4.
Verbal complaints will be investigated by the Service Provider without delay and, if justified, will be remedied. Upon receipt of a written complaint, the Service Provider shall investigate the allegations contained therein within thirty (30) days of receipt and shall inform the User of the results of the investigation and of the legal remedies available to the User in the event of rejection.
In the case of a damaged product in packaging which has been received by the User and not objected to, the burden of proof that the product was damaged during delivery shall be on the User.
If the User’s complaint is rejected, the User shall be entitled to apply to the competent conciliation body. The competent conciliation body according to the location of the Service Provider is the Bács-Kiskun County Conciliation Board, whose contact details are:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
E-mail address: bkmkik@mail.datanet.hu;
6.2. European Online Dispute Resolution Forum
The online dispute resolution platform provided by the European Union provides an out-of-court alternative dispute resolution forum for all disputes between consumers established in the Union and traders established in the Union arising out of obligations arising from online sales or service contracts. The European Online Dispute Resolution Platform is available here.
Warranty
Our products are marketed in accordance with the warranty legislation in force in Hungary, in which Chapter XXIV (Defective Performance) of Act V of 2013 of the Civil Code and the supplementary Decree 19/2014 (IV. 29.) of the Ministry of Agriculture and Forestry of Hungary (on the procedural rules for the handling of warranty and guarantee claims for goods sold under a contract between a consumer and a business) are the guiding principles.
8.Ownership obligation
The goods delivered remain the property of the supplier until the purchase price has been paid in full. In the case of incorrect, unaccepted orders, the goods will be taken into stock in the name of the “new” owner and, following a new, successful sale, the consideration will be paid to the new owner.
Other provisions, information
In matters not regulated in these general terms and conditions, the provisions of the Civil Code, Government Decree No. 45/2014 (26.II.) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services shall apply. By browsing the pages of the webshop and by placing an order, you accept the general terms and conditions of squarecoffee.com.
